Getting it right
Firstech Environmental's key to success has always been customer satisfaction. We are consistently striving to reach our goal of 100%.
Where our ratings come from
Upon completion of a project, using an independent third party company (To Your Success), Firstech Environmental surveys customers on a monthly basis with a customer satisfaction questionnaire. On a quarterly basis these questionnaires are compiled into a quarterly report. Along with the questionnaire, any additional customer comments are recorded.
If a customer satisfaction questionnaire is returned with discrepancies, Firstech Environmental is immediately contacted and informed of the situation. A customer care representative from Firstech Environmental will immediately make every effort to address and resolve the situation in a professional and timely manner.