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Customer Satisfaction Surveys

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Firstech Customer Satisfaction Surveys

Annual Survey 8
Q: Was everyone at our company helpful and courteous?
A: 98.48% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 96.97% said yes
Q: Did our customer care person understand and meet your needs?
A: 98.48% said yes
Q: Was the work performed to your satisfaction?
A: 100% said yes
Q: Was the work area left neat and clean?
A: 98.48% said yes
Q: Would you use our company again and recommend us to others?
A: 98.48% said yes

 

Quarter 4:
Q: Was everyone at our company helpful and courteous?
A: 96.30% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 96.30% said yes
Q: Did our customer care person understand and meet your needs?
A: 96.30% said yes
Q: Was the work performed to your satisfaction?
A: 96.30% said yes
Q: Was the work area left neat and clean?
A: 96.30% said yes
Q: Would you use our company again and recommend us to others?
A: 96.30% said yes

Customer Comments:

  • EVERYONE WAS GREAT - TREATED WITH RESPECT
  • FIRSTECH DID A PROFESSIONAL JOB AND WERE HELPFUL WITH ASSISTANCE IN FILLING OUT GRANT APPLICATIONS
  • OUTSTANDING JOB
  • YOUR GUYS DID A GREAT JOB REMOVING MY TANK - WILL RECOMMEND YOU OTHERS
  • WORK WAS COMPLETED AS SCHEDULED
  • VERY HAPPY WITH SERVICE - EVERYTHING AS PROMISED
  • VERY SATISFIED. VERY COURTEOUS, PROFESSIONAL AND HELPED ME THROUGH THE PAPERWORK.
  • I WAS VERY PLEASED WITH THE WHOLE EXPERIENCE
  • THEY WERE NUMBER ONE IN THEIR FIELD - THE BEST
  • VERY PROFESSIONAL

 

Quarter 3:
Q: Was everyone at our company helpful and courteous?
A: 100% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 100% said yes
Q: Did our customer care person understand and meet your needs?
A: 100% said yes
Q: Was the work performed to your satisfaction?
A: 100% said yes
Q: Was the work area left neat and clean?
A: 100% said yes
Q: Would you use our company again and recommend us to others?
A: 100% said yes

Customer Comments:

  • COULDN'T BE HAPPER WITH THE WORK DONE
  • YOUR REP CAME TO THE VILLAGE WITH A VERY GOOD PROGRAM AND THEY DID THE BEST OF ANY CONTRACTOR IN THE VILLAGE

 

Quarter 2:
Q: Was everyone at our company helpful and courteous?
A: 100% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 100% said yes
Q: Did our customer care person understand and meet your needs?
A: 100% said yes
Q: Was the work performed to your satisfaction?
A: 100% said yes
Q: Was the work area left neat and clean?
A: 100% said yes
Q: Would you use our company again and recommend us to others?
A: 100% said yes

Customer Comments:

  • THANK YOU FOR YOUR PROFESSIONALISM AND TIME EXPLAINING THE JOB
  • FIRSTECH WAS EXTREMLY PROFESSIONAL, DID WHAT THEY SAID THEY WOULD DO WHEN THEY SAID THEY WOULD
  • EVERYTHING WAS DONE IN A VERY PROFESSIONAL MANNER
  • EXCELLENT SERVICE - GOOD WORK PERFORMANCE

 

Quarter 1:
Q: Was everyone at our company helpful and courteous?
A: 100% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 95.45% said yes
Q: Did our customer care person understand and meet your needs?
A: 100% said yes
Q: Was the work performed to your satisfaction?
A: 100% said yes
Q: Was the work area left neat and clean?
A: 100% said yes
Q: Would you use our company again and recommend us to others?
A: 100% said yes

Customer Comments:

  • I COMPLIMENT YOU ON YOUR SERVICE AND WORK
  • WAS THE BEST SERVICE I EVER RECIEVED