2007 year in review Was everyone at our company helpful and courteous? 98% said yes Where we able to respond to your needs in a timely manner? 98% said yes Did our customer care person understand and meet your needs? 100% said yes Was the work performed to your satisfaction? 100% said yes Was the work area left neat and clean? 98% said yes Would you use our company again and recommend us to others? 100% said yes Customer comments : - I want to thank you for a wonderful service. - I was very pleased with the work done at my home. - Excellent service from start to finish. It was a fine accomplishment. - Outstanding service. - Firstech employees are great. They handle everything. - I would be please to verbally recommend your company and confirm the professionalism of your organization. - Workers were neat and friendly. Office help was more than helpful, even when I was not. - We were 100% satisfied. - Efficient and well mannered workers. - Very professional crew, excellent work. - Firstech did an excellent job. - Very professional. They took good care of the property. - Tank removal team really did a professional job. - I am happy with the work Firstech did. All workers were professional and courteous. - We were satisfied with the efficiency, timely, and professional manner the work was carried out. - All contacts with your company were handled in a very professional and friendly manner. - Thank you and what a wonderful job. - Your people were very professional and courteous. - It was a pleasure to deal with Firstech. I expected a nightmare but they were just wonderful – very professional and polite. - Great Job! - Your representative was reassuring and patient. - Excellent job. Great job removing the tank. - Very satisfied. - Everything was fine and I am completely satisfied. - Every contact was superb! They all were over and above the usual customer service. Thank you. - Everyone I was associated with were always courteous and helpful. - Price was fair, job completed when promised. Very helpful in paperwork for NJEDA State Grant. - Very informative about State Grant. The info I received explained everything in detail. Wonderful. - Great job. - The workers were very careful not to disturb the electrical line than ran over the tank. - Completely satisfied with the service Firstech provided. - Very good men on the job. Courteous and professional. - Everything and everyone involved in the process were professional. I enjoyed dealing with your company. - All involved were courteous and willing to help expedite all aspects of the job. - You could not tell where the tank was dug up. Firstech left the area neat and clean. - The workers were excellent workers and very polite. - I am 100% satisfied. Thank you for the professionalism. For further clarification feel free to contact the independent third party survey company, To Your Success, at: 1-888-793-2429 Sales@ToYourSuccess.com www.ToYourSuccess.com

2007 year summary 2007 quarter 4 2007 quarter 3 2007 quarter 2 2007 quarter 1 2006 year summary 2005 year summary 2004 year summary 2003 year summary