2005 year in review
Was everyone at our company helpful and courteous? 98.44% said yes
Where we able to respond to your needs in a timely manner? 97.13% said yes
Did our customer care person understand and meet your needs? 100% said yes
Was the work performed to your satisfaction? 97.55% said yes
Was the work area left neat and clean? 97.55% said yes
Would you use our company again and recommend us to others? 100% said yes



Customer comments :



- Firstech was always quick with responses to phone calls and prompt to progress feedback.

- I am a real estate agent and will recommend Firstech to clients.

- Yes, I was very pleased with the Firstech’s service and the people who provided it.

- All the work done by Firstech was done 100% satisfactory and I would recommend them to someone else.

- I got satisfaction from all the people I dealt with. My oil company referred me to Firstech.

- I called and asked questions several times, and the woman I spoke to was patient, courteous, and helpful. Nice staff! Good all around!

- Very Satisfied!

- I was extremely pleased with Firstech’s concern and quick response to my needs. You offer service that is personal and the follow-up is wonderful.

- The two young men from Firstech were just great, helpful, decent, good workers, and cooperative – the best.

- Firstech was always very helpful and always explained everything when I called. – Great job.

- It’s Firstech’s customer service is what separates them from the others.

- We are very happy with the professionalism of the Firstech workers.

- Thank you so much!

- The two technicians who removed our oil tank were extremely courteous & left the work area unbelievably clean! The company that put in the new heater recommended your company.

- Our oil company recommended you. Your company is wonderful. Quick responses to customer needs. Polite and courteous at all times. I can’t thank you enough. Job well done.

- Workers were very professional.

- Very professional from start to finish. Always available, informative and knowledgeable of product.

- You were great!

- The gentleman who removed our tank was very nice and put us at ease. I would highly recommend him to anyone.

- “Loved” all the customer service. Everyone was great.

- Everyone was very helpful.

- Your tank team was extremely professional, courteous and helpful. They are outstanding representative of Firstech.

- Just thank you for making a nervous lady calm.

- (It) was a very tricky job, (the tank) was located between power cables and sprinkler lines, but they new their job and all came out ok.

- Very courteous-Very Professional. You took care of everything.

- When I have the opportunity, I will use Firstech again for a recommendation to my clients.

- We were extremely pleased with the kind and professional manner in which this job was performed and completed.

- I was never so pleased with any contractor I ever used. The men were so courteous and careful of my lawn. (Best Ever)

- Everyone at Firstech went above and beyond the call of duty.

- Everything was handled in a timely and professional manner.

- I have referred 10 people so far. Thank you for a personally professional job. As a customer service manager all were professionally polite and prompt.

- Everything went smoothly, we were very happy.

- Very pleased. You made a worrisome p rob lem very easy to handle from every aspect of this major task. Thank You!

- Found your website. You may use me as a recommendation.

- Outstanding service – great people. We have already recommended you to a neighbor and they have contracted you.

- Your service was exactly as represented. Very helpful in knowing what to expect and exactly on target for estimated arrival and completion.

- We were completely happy with the wonderful job you did for us. All was as promised.

- Very fine service: Courteous, Knowledgeable, excellent workmanship, very through follow-up with certification, Etc.

- Your staff from receptionist to scheduler to tank removers were very courteous and professional.

- Exceptional customer service from start to finish!

- We will recommend you to our customers.

- They are very helpful and courteous to my needs.

- I am a real-estate agent and will continue to recommend your company.





For further clarification feel free to contact the independent third party survey company, To Your Success, at:

1-888-793-2429

Sales@ToYourSuccess.com
www.ToYourSuccess.com









2007 year summary
2006 year summary
2005 year review
2005 quarter 4
2005 quarter 3
2005 quarter 2
2005 quarter 1
2004 year summary
2003 year summary