| 2005 year in review |
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| Was everyone at our company helpful and courteous? |
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98.44% said yes |
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| Where we able to respond to your needs in a timely manner? |
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97.13% said yes |
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| Did our customer care person understand and meet your needs? |
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100% said yes |
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| Was the work performed to your satisfaction? |
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97.55% said yes |
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| Was the work area left neat and clean? |
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97.55% said yes |
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| Would you use our company again and recommend us to others? |
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100% said yes |
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Customer comments :

- Firstech was always quick with responses to phone calls and prompt to progress feedback.
- I am a real estate agent and will recommend Firstech to clients.
- Yes, I was very pleased with the Firstech’s service and the people who provided it.
- All the work done by Firstech was done 100% satisfactory and I would recommend them to someone else.
- I got satisfaction from all the people I dealt with. My oil company referred me to Firstech.
- I called and asked questions several times, and the woman I spoke to was patient, courteous, and helpful. Nice staff! Good all around!
- Very Satisfied!
- I was extremely pleased with Firstech’s concern and quick response to my needs. You offer service that is personal and the follow-up is wonderful.
- The two young men from Firstech were just great, helpful, decent, good workers, and cooperative the best.
- Firstech was always very helpful and always explained everything when I called. Great job.
- It’s Firstech’s customer service is what separates them from the others.
- We are very happy with the professionalism of the Firstech workers.
- Thank you so much!
- The two technicians who removed our oil tank were extremely courteous & left the work area unbelievably clean! The company that put in the new heater recommended your company.
- Our oil company recommended you. Your company is wonderful. Quick responses to customer needs. Polite and courteous at all times. I can’t thank you enough. Job well done.
- Workers were very professional.
- Very professional from start to finish. Always available, informative and knowledgeable of product.
- You were great!
- The gentleman who removed our tank was very nice and put us at ease. I would highly recommend him to anyone.
- “Loved” all the customer service. Everyone was great.
- Everyone was very helpful.
- Your tank team was extremely professional, courteous and helpful. They are outstanding representative of Firstech.
- Just thank you for making a nervous lady calm.
- (It) was a very tricky job, (the tank) was located between power cables and sprinkler lines, but they new their job and all came out ok.
- Very courteous-Very Professional. You took care of everything.
- When I have the opportunity, I will use Firstech again for a recommendation to my clients.
- We were extremely pleased with the kind and professional manner in which this job was performed and completed.
- I was never so pleased with any contractor I ever used. The men were so courteous and careful of my lawn. (Best Ever)
- Everyone at Firstech went above and beyond the call of duty.
- Everything was handled in a timely and professional manner.
- I have referred 10 people so far. Thank you for a personally professional job. As a customer service manager all were professionally polite and prompt.
- Everything went smoothly, we were very happy.
- Very pleased. You made a worrisome p
rob
lem very easy to handle from every aspect of this major task. Thank You!
- Found your website. You may use me as a recommendation.
- Outstanding service great people. We have already recommended you to a neighbor and they have contracted you.
- Your service was exactly as represented. Very helpful in knowing what to expect and exactly on target for estimated arrival and completion.
- We were completely happy with the wonderful job you did for us. All was as promised.
- Very fine service: Courteous, Knowledgeable, excellent workmanship, very through follow-up with certification, Etc.
- Your staff from receptionist to scheduler to tank removers were very courteous and professional.
- Exceptional customer service from start to finish!
- We will recommend you to our customers.
- They are very helpful and courteous to my needs.
- I am a real-estate agent and will continue to recommend your company.

For further clarification feel free to contact the independent third party survey company, To Your Success, at:
1-888-793-2429
Sales@ToYourSuccess.com
www.ToYourSuccess.com
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